Frequently Asked Questions
ALL JOBS ARE REQUIRED TO HAVE A 50% NON-REFUNDABLE DEPOSIT TO BEGIN SERVICES AND SECURE YOUR SPOT ON THE SCHEDULE.
A CARD we be required to be kept ON FILE TO CHARGE FUTURE VISITS/REMAINING BALANCES.
For all visits you will receive a text reminder 2-3 days prior to your appointment. Please see our Cancellation Policy in regards to rescheduling/canceling your visit.
The truth is if you think a professional is expensive wait till you hire an amateur. The underground market seems less expensive on the surface but in the long run it really isn’t. Cheaper services generally require you to find the housekeeper, verify their background, train them, and provide all the supplies for cleaning. You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance). The “savings” is not worth the risk.
We specialize in recurring residential cleaning services, offering weekly and bi-weekly appointments tailored to your schedule. Your designated day and time are reserved exclusively for your home, ensuring peace of mind and top priority.
Moreover, we provide comprehensive deep cleaning with our Top to Bottom package, as well as one-time cleanings, appliance cleaning, and a variety of additional services.
Please note the following exclusions from our cleaning services:
- Dishwashing and laundry services are not provided.
- Mini blinds are not cleaned due to their fragile nature and metal edges.
- Cleaning of biohazard or human/pet fecal matter is not performed.
- Electronics such as TV screens, keyboards, and smart home devices are not cleaned.
- Hoarding situations are not addressed.
- Wall washing services are not offered.
- Window cleaning is only available upon special request.
All appointments canceled 48 hrs PRIOR to their day/time will not be charged.
All appointments cancelled WITHIN 48 hrs of their time will be considered a “Last Minute Cancellation” and charged 50% of the total cost of services. This is to compensate our staff for the loss of time and work, leaving a gap in our schedule.
In the event that Dust to Dazzle Maids needs to cancel the cleaning, due to extreme weather, or circumstances beyond our control, we will provide the client with 1-2 alternative dates/times ASAP.
🚫 Repeated Cancellation Policy:
Any clients who exceed 4 cancelations within a 60 day period will be notified and automatically moved to monthly visits with the monthly quoted price.
🚫 Sickness/Covid Policy:
Any cancelations due to illness or Covid exposure will be considered exempt from charges and fee will be waived.
🚫 Skip Fee
We know life happens, and sometimes your service will need to be skipped. Whether your family is sick, loss of power, pre-planned family vacations OR circumstances beyond anyones control……we understand. However, if you are requesting us to skip please know we will make a price adjustment for your next cleaning.
If you are WEEKLY your next visit will increase by 15%
If you are BI-WEEKLY your next visit will be increased by 20%
If you are MONTHLY your next visit will increase by 30%
🚫 Late Fee:
Dust to Dazzle Maids reserves the right to pause services 5 days after invoice is past due. All past due services will have a $25 late fee attached to the final invoice.
Over 40 years! Dust to Dazzle is the same great residential maid service that has been operating under D & C Cleaning, Inc. since 1982. We’re under the same great management and owner – we simply have a different name for our residential division. We’re possibly the largest, most experienced service in the area.
Yes! Your safety and protection is top priority. We know what can happen when security is less important than profits to a service. Therefore, we only provide you insured and bonded team members.
All of our Cleaning Techs are employees. Thoroughly screened and trained. Because our team members are all full-time.
We use a solo-cleaning model. So in most cases we will only be sending 1 cleaning tech to your home. Recurring cleanings over 4,000 sq ft we may send 2+ technicians.
NOTE: All first time deep cleans we will assign 2 or more cleaning techs based on our scheduling arrangements.
Absolutely. Every employee receives a full criminal background check, and we provide you with insured and bonded team members.
All payments are processed by CC on the day of service. Payments via cash or check must be approved in advance by our office.
All Clients are required to have a Credit/Debit card on file PRIOR to services beginning, unless previously discussed.
All Clients are required to ensure CC are up to date so payments can be processed after services are completed.
No! You can cancel any time you wish. You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.
We create our schedules based on route optimization to ensure our techs are using their fuel consumption conservatively.
Occasionally we will send a different tech due to scheduling conflicts, or if your regular tech is unavailable, sick, etc.
Weekly & Biweekly customer are more likely to have the same cleaner than Monthly or One-time general cleanings due to the nature of the frequent schedule changes/updates.
We also rotate our techs schedules to keep their schedule fresh, as well as a healthy upbeat work environment.
Dust to Dazzle Maids does reserve the right to change cleaning techs last minute in order to ensure your home is not skipped, or rescheduled due to staff being ill, or no longer working here.
But rest assured, all our techs are trained the same way, so they know it’s important that you have a CONSISTENT cleaning regardless of the tech.
We have a 24 hr turnaround policy so in the event that any areas are not cleaned to satisfaction on the day of cleaning then the client has the responsibility to contact the office within 24 hrs of their appointment and we will return to reclean the areas within 24 hours at no cost.
Your honest and quick feedback is KEY to our success in fixing any error made on our end. Like the saying goes….”You don’t know, what you don’t know”
We do not offer refunds. All payments are due at completion of job.
We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m. If you have a time preference, we will work to accommodate you. We reserve the right to an hour arrival window.
We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets. We do ask that you make sure that any pet that may be a threat is secured.
We understand that many of our clients work from home, so rest assured we can work around your schedule. Our technicians are training professionals who will communicate their workflow with you upon arrival if needed.
We are here to do the heavier maintenance cleaning services your home needs, so we ask that prior to our arrival any toys, clothes, personal items be picked up/lightly tidy prior to our arrival so we can focus your scheduled time on the CLEANING rather than “picking up before cleaning”.
NOTE: Heavy cluttered areas, “much loved” playrooms, and piles of laundry will NOT be moved/cleaned and we will work around them.
Dust to Dazzle Maids will provide all the necessary cleaning products & supplies to keep your home at maintenance level. Our staff is trained to use our products and equipment so we WILL NOT use any client’s products for our tech’s safety as well as your home.
We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
We can help you. Just call us in advance to make your special requests and we will quote you a price for the additional time. Ovens, fridge, windows, garage? We can cover it!
We won’t pay you outright for the referral but once your referral becomes a regular client (after their 3rd cleaning), you will receive HALF-OFF of your next scheduled cleaning! Refer two or more friends in six months and receive a FREE general cleaning. We LOVE referrals!
Many of our regular clients do have a Detail Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first detail cleaning because the rest of the house is already at maintenance level if we have been servicing your home!
Our clients are responsible for regularly inspecting and managing pest issues in their homes. We reserve the right to decline service if a home shows visible signs of infestation and may request professional pest control assistance. In such cases, Dust to Dazzle Maids will treat this as a cancellation and apply our standard cancellation policy, which includes a 50% charge for the scheduled service. This fee compensates our staff for the time and effort lost, which creates gaps in our schedule.
Dust to Dazzle Maids retains the right to adjust client prices at any time. Clients will receive advance notice of any rate adjustments.
We will gather all trash into a large bag and securely place it in a designated “animal safe” area (e.g., inside the garage) or in the nearby accessible trash can. Please note that we do not transport trash in our vehicles.
We require access to the client’s property at the scheduled appointment day and time. Information for entry (such as door code, key location, garage code, etc.) must be provided prior to the service.
Please note that we do not retain client keys. Access must be facilitated through methods like a hidden key, lockbox, garage or door code, etc.
In the event that we are unable to access the property, we will promptly contact the client to arrange an alternative entry method. If access cannot be arranged on the same day, a Lock Out Fee equal to 50% of the service cost will be charged to the client’s card on file. This fee compensates our staff for the time and work lost, which disrupts our schedule.
We take non-personal photos before and after first-time cleanings, at vacant properties, and in the event of accidents. These photos are securely stored in your job file for reference, ensuring the accuracy and accountability of the completed work.
Properties must be completely vacant and free from garbage, construction scraps, or debris.
🔺We do not clean garage areas unless requested at an additional fee.
🔺We do not remove post-construction/renovation/moving debris.
Details for entry and exit must be finalized before the scheduled cleaning date. Dust to Dazzle Maids will communicate only with the client responsible for payment. We do not service properties under a different name than that of the paying client. In cases of ownership overlap (due to closing date miscommunication), we reserve the right to terminate services, retaining the 50% non-refundable deposit to compensate our staff for lost time and work, impacting our schedule.
We do not offer services on major holidays, including July 4th & 5th, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, and New Year’s Day.
Accidents can occur. While we are insured, each incident is unique and will be thoroughly investigated at the time it occurs. If there are sentimental or exceptionally fragile items in your home, we will avoid them and discuss them in detail during your consultation. A note will be included in the job instructions instructing our staff not to clean or move those specific items.
Both the client and Dust to Dazzle have the right to terminate services at any time.
Dust to Dazzle reserves the right to cancel services if payment is not received within 21 days after the Invoice Due Date, until the account is brought up to date.
Dust to Dazzle Maids may also choose to end services if any of the following situations arise:
The home becomes unsanitary.
The client has expectations that cannot be met by our company.
The client requests services that Dust to Dazzle cannot fulfill.
A cleaning technician feels unsafe on the property.
The client frequently cancels appointments, causing scheduling inconsistencies.
Illegal substances, including drugs, are found on the property.
The client attempts to hire our staff privately for cleaning services (poaching).
We do not allow clients to solicit our employees for private jobs or direct hiring. We kindly request that you refrain from engaging our employees in such activities. This places our employees in an uncomfortable position and undermines the trust we’ve built with our company. We invest significant time and effort in recruiting, hiring, training, and vetting our team to ensure they deliver the highest quality cleaning service. If you choose to solicit an employee for private hire, all future services will be terminated immediately.
Spring Cleaning
Spring cleaning is an opportunity to ensure your home or business is fresh and germ-free while reducing allergens. Our spring cleaning services clean and disinfect every room and every surface. From baseboards and window sills to floors, furniture, and kitchen appliances, we’ll use effective, professional-grade cleaning solutions to give you a fresh start as you head into the warmer months. A dust-free, 99.9% germ-free property will promote better health too.
Spring cleaning is necessary for home and business owners who want to create a beautiful, tidy, healthy environment. The right tools, techniques, and cleaning solutions will remove allergens and destroy germs, so you can trust you are heading into the warmer months with a clean, fresh start. Our professional cleaners will also help you to minimize clutter and organize your home or business.
Move-in Move-out Cleaning
Professional move-in and move-out cleaning services prepare a home or business to move-in or move-out of a property. Rather than dealing with the stress of having to clean up the space or prepare the new space yourself, you can trust the pros to handle the tasks for you. Our professional cleaners will clean and disinfect a property floor to ceiling so it is fresh and germ-free for the new tenants.
The difference between deep cleaning and move-out cleaning depends on the level of dirt and grime buildup on the property. If the property has not had a professional cleaning in six months, a deep cleaning may be necessary to achieve a thoroughly clean and disinfected property upon move-out. If your property has had regular cleaning, a standard move-out cleaning process should be sufficient.
Post Construction Cleaning
Post construction cleaning is a service that cleans the entire home or business building top to bottom following new construction or a renovation. Because the construction process typically leaves behind excessive dust, dirt, and debris, professional cleaning is crucial. Post construction cleaning involves dusting and cleaning floors, fixtures, appliances, windows, and the HVAC system to ensure fresh, dust-free air will circulate throughout the property.
Post construction cleaning is more intensive and time-consuming, requiring specialized tools such as commercial floor polishing equipment, wet/dry vacuums, and shop vacs. Leaving the task to highly trained, experienced cleaning professionals who specialize in post construction cleaning will give you the best results possible so you can enjoy your new or renovated home or business. With our professional cleaners, you can count on a dust-free, residue-free property.
Commercial Cleaning
Commercial cleaning is the professional cleaning of a commercial space or place of business to help business owners make a strong, positive impression on visitors and customers. Our expert professional cleaning crew provides thorough, reliable cleaning, disinfecting, and sanitizing to give you a 99.9% germ-free facility that shines. When you turn to our commercial cleaners, you’ll feel good about providing the cleanest, safest workplace for your employees.
The difference between commercial and residential cleaning is the location of the cleaning. Commercial cleaning is for businesses, office buildings, retail locations, schools, industrial facilities, and organizations. Residential cleaning is for homes. Our professional commercial cleaners use specialized tools, methods, and cleaning solutions to keep your commercial facility looking its best year-round. Your business will keep cleanliness and productivity high.
